Privacy Policy
Last updated: October 2026
Introduction
Tranquil-osprey Ltd ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Tranquil-osprey Ltd is the data controller responsible for your personal data. Our registered office is located at 147 West George Street, Glasgow, G2 2JJ, United Kingdom. For data protection enquiries, contact us at [email protected].
Information We Collect
We may collect and process the following categories of personal data:
Information You Provide
- Contact details including name, email address, and business address
- Organisation name and your role within it
- Information about your energy requirements and project details
- Correspondence and communications with our team
Information Collected Automatically
- Technical data including IP address, browser type, and operating system
- Usage data including pages visited and time spent on site
- Cookie data as described in our Cookies Policy
How We Use Your Information
We process your personal data for the following purposes:
- To respond to enquiries and provide requested information about our services
- To deliver consulting services under contracts with you or your organisation
- To send relevant communications about our services where you have consented
- To improve our website and understand how visitors use it
- To comply with legal obligations and protect our legitimate interests
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your data for specific purposes
- Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Where processing is necessary to comply with legal requirements
Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Service providers who assist with our business operations under appropriate data processing agreements
- Professional advisers including lawyers and accountants where necessary
- Regulatory authorities if required by law
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact information from enquiries is retained for three years unless you request earlier deletion. Client project data is retained for seven years following project completion to meet professional and legal obligations.
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise these rights, contact us at [email protected]. We will respond within one month.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure storage systems, and access controls limiting data access to authorised personnel.
International Transfers
Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection requirements.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website. The date at the top of this policy indicates when it was last revised.
Complaints
If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
Contact Us
For questions about this Privacy Policy or our data practices, contact:
Tranquil-osprey Ltd
147 West George Street
Glasgow, G2 2JJ
United Kingdom