GDPR Compliance

Our Commitment to Data Protection

Tranquil-osprey Ltd is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights under data protection law and how we fulfil our obligations as a data controller.

Data Controller Information

For the purposes of data protection law, Tranquil-osprey Ltd is the data controller responsible for your personal data.

Tranquil-osprey Ltd

147 West George Street

Glasgow, G2 2JJ

United Kingdom

Data Protection Contact: [email protected]

Your Rights Under UK GDPR

Under data protection law, you have the following rights:

Right to Be Informed

You have the right to be told how your personal data will be used. We provide this information through our Privacy Policy and this GDPR page, explaining what data we collect, why we collect it, and how it is processed.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "subject access request." We will provide this information free of charge within one month of receiving your request.

Right to Rectification

If personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. We will respond to rectification requests within one month.

Right to Erasure

Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, including:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not currently make decisions about you based solely on automated processing.

Exercising Your Rights

To exercise any of these rights, please contact us using the details above. To help us process your request efficiently, please:

• Clearly identify which right you wish to exercise
• Provide sufficient information to verify your identity
• Specify the personal data your request relates to

We will respond to your request within one month. If your request is complex or we receive numerous requests, we may extend this period by two months, in which case we will inform you within one month of receiving your request.

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Staff training on data protection practices
• Secure disposal of data when no longer required

Data Breach Procedures

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

International Data Transfers

We primarily process personal data within the United Kingdom. If we transfer personal data to countries outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Government or adequacy decisions.

Complaints

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

We encourage you to contact us first so we can attempt to resolve any concerns before you escalate to the ICO.

Updates

We may update this GDPR information from time to time. Any significant changes will be communicated through our website. We recommend reviewing this page periodically to stay informed about how we protect your data.